Policies

CUSTOM AND PERSONALIZED ORDERS:

Available by request. Please email Jennifer@sablesol.com

SHIPPING ESTIMATES:

Estimated shipping times

  • Canada: 1-4 weeks
  • North America: 3-5 business days
  • Europe: 2-8 weeks
  • Australia, New Zealand and Oceania: 2-8 weeks
  • Asia Pacific: 2-8 weeks
  • Latin America and the Caribbean: 2-8 weeks

Shipping estimates are just that, estimates. I cannot guarantee delivery time.  Actual delivery time depends on the shipping method you choose at checkout.

LOST PACKAGE:

If your DOMESTIC order goes missing and tracking hasn't been updated in 30 days, I can either offer a refund or a replacement. INTERNATIONAL orders without upgraded tracking cannot be offered the same. Please contact me for tracking options to international locations.

 CUSTOMS AND IMPORT TAXES:

Buyers are responsible for any and all customs and import taxes that may apply.  I am not responsible for any delays in delivery due to customs.

 RETURNS,  EXCHANGES & CANCELLATIONS:

I will accept order cancellation within 5 hours of purchase. After the 5 hour mark your order will be processed and product will begin on your item. Once production has begun cancellations are not accepted.

Due to the personalization and custom nature of these products, unless an error was made on my part returns, exchanges or refunds are not offered. I want you to be happy with your purchase so please contact me at Jennifer@sablesol.com  if there is an issue with your order and we will work together to resolve the issue.

PRIVACY POLICY:

Your shipping and billing address, and contact information is never shared.  Your information is only used to:

  • Fulfill your order.
  • Communicate with you about your order.
  • For legal reasons such as, paying taxes.

GIFT WRAPPING AND PACKAGING:

All items are wrapped in recycled kraft paper and include a hand written note.

If you are purchasing an item as a gift please be sure to include the recipient's address as the shipping address. A handwritten note can be included with the item. Please include with your order the message you would like on the note.